Pro Ski simulators are manufactured in Europe and are distributed exclusively in Canada by Alpin 365 Distribution Inc. located in Piedmont, in the Laurentians.
Our products can be delivered directly to your door anywhere in Canada.
Please allow 12 to 15 business days for delivery.
We are the exclusive authorized distributor for deliveries in Canada only. For delivery to other countries, please contact us at info@proski.ca, and we will gladly forward your request to the appropriate distributor.
When you order online, you will receive a link that allows you to track the shipment of your products. If you have not received this link or if you still have not received your products more than 15 business days after your purchase, please call us at 450 227-9633 or email us at info@proski.ca.
If you believe your product is defective, please contact us at 450 227-9633 and a representative will call you back as soon as possible.
We accept payment via all major credit cards.
In the event of a defect covered by the warranty, products can be returned to us at our expense. Please contact us at 450 227-9633 or email us at info@proski.ca and a representative will call you back as soon as possible.
ProSki Canada warrants its simulators to be free from manufacturing defects for a period of one (1) year from the date of purchase under normal use. This limited warranty does not cover failures due to misuse, accidental damage or repair or attempted repair by a third party. Any defective product that meets the stated warranty conditions will be replaced or repaired without charge.
This warranty does not apply to accessories. This warranty does not apply to products intended for commercial use and, therefore, such use will void its warranty. For details of the warranty policy for commercial use, please contact our customer service department or refer to your sales contract.
To inform us of any defect in your unit, please contact us at our email address service@proski.ca or at 450 227-9633.